Wednesday, October 12, 2011

CIEB | CBT Nuggets – HDI Desktop Support Technician (DST)

Do you have the interpersonal helpdesk skills employers want? Desktop Support Technician (DST) certification from the Helpdesk Institute (HDI) says you do.
Desktop support is a fascinating technical challenge, but you’ll need to go beyond the techy details if you want to be a successful support technician. Employers expect you to have plenty of customer-relation soft skills as well.

Whether you’re new to desktop support or building on other certifications you’ve earned — like Microsoft’s MCDST or MCITP: Desktop Support Technician — DST certification sets you apart as a well-rounded technician with the soft skills
employers covet.
Download links: 2 files

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